Welcome to DogStopper.co. Your privacy is important to us. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit www.dogstopper.co or dogstopper.co, make a purchase, or interact with us.

By using our website, you consent to the terms in this policy.

Company Details

Trading Name: DogStopper.co
Registered Company: Sterzeal Hats LTD
Company Number: 13249070
Registered Office: 126 Newark Avenue, Peterborough, PE1 4NP, UK
Warehouse: Unit 72 Papyrus Rd, Werrington Business Centre, Peterborough, PE4 5BH, UK
Email: info@dogstopper.co
Phone: +44 7340 596632
VAT Numbers: GB433989551, GB084160128000
EORI Number: GB084160128000

1. Data Controller

Sterzeal Hats LTD is the Data Controller of your personal information under UK GDPR.

Legal bases for processing your personal information:

• To perform a contract with you (e.g., fulfilling orders).
• You have given explicit consent.
• Legitimate interests (e.g., fraud prevention, marketing).
• To comply with legal obligations.

2. Data We Collect

We collect the following information:

• Identity Data: Name, email, phone, addresses.
• Transaction Data: Order details, payment information (processed securely via Shopify/Stripe/PayPal).
• Technical Data: IP address, browser type, time zone, device information.
• Usage Data: Site visits, clicks, page views.
• Marketing Data: Preferences for receiving emails/SMS (with consent).

3. How We Use Your Information

We use your data to:

• Process orders and payments.
• Provide customer service.
• Send marketing emails/SMS (only with your consent).
• Analyze website usage to improve our service.
• Comply with laws and prevent fraud.

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law.

5. Your Data Protection Rights (UK & EU Residents)

You have the right to:

• Access, update, or delete your data.
• Rectify any incorrect data.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time.

To exercise your rights, contact info@dogstopper.co. You may also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

6. Log Files

Like many websites, we use log files. These include IP addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and clicks. This data is not personally identifiable and is used for trend analysis, site administration, and gathering demographic information.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience.

How We Use Cookies

• Essential Cookies: Enable core functionality like shopping cart and checkout.
• Analytics Cookies: Help us understand website usage (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads via platforms like Google Ads and Facebook.

Third-Party Cookies

We may allow trusted third parties to set cookies on our site. These may collect data such as your IP address and browsing activity to serve personalized ads and measure performance. We have no control over third-party cookies – please refer to their privacy policies.

Cookie Management

You can manage or disable cookies via your browser settings. For more info, visit: www.allaboutcookies.org.

By continuing to use our site, you agree to our use of cookies unless you disable them.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately at info@dogstopper.co and we will delete it promptly.

Policy Scope

This Privacy & Cookie Policy applies only to online activities on our website and is not applicable to any data collected offline or via other channels.

Contact Us

For privacy concerns, data requests, or questions about this policy:
Email: info@dogstopper.co

Effective Date: 18 March 2025