Refund policy

Effective Date: 18 March 2025

Thank you for shopping with DogStopper.co We’re committed to ensuring you love your purchase. Please read our return policy carefully to understand your rights and obligations.

33-Day Money-Back Guarantee

We offer a 33-day money-back guarantee on all eligible items. If you're not completely satisfied, you can return your product within 33 days of delivery for a full refund.

Return Eligibility

To be eligible for a return:

Items must be in new, unused condition
Original tags and packaging must be intact
Proof of purchase (order confirmation or receipt) is required
Return requests must be made within 33 days of delivery

To initiate a return, please email info@dogstopper.co with your order number. We will send detailed return instructions along with a free, downloadable return label.

⚠️ Important:
Do not return items without prior approval — unauthorised returns will not be accepted

Exchanges

Prefer something different?
The fastest way is to return your item and place a new order once your return is approved.

UK Customers: Free return label and free standard delivery for exchanges
EU Customers: You are entitled to a 14-day cooling-off period under the EU Consumer Rights Directive

Non-Returnable Items

Certain items are non-returnable:

Personalised or custom products (e.g., engraved or name-specific items)

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@dogstopper.co
We will work quickly to resolve the issue.

Refunds

Once we receive and inspect your return, we will notify you of the approval
Approved refunds will be issued to your original payment method within 10 business days
If it has been more than 15 business days without receiving your refund, please contact us

Return Shipping & Fees

Return Method: By mail
Return Label: Free, downloadable, and printable
Restocking Fee: None
Refund Processing Time: Up to 10 business days after receiving your return

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