At DogStopper.co, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help with a straightforward and fair return policy.

Return Window

We offer a 33-day money-back guarantee on all eligible products.
You have 33 days from the date of delivery to request a return.

Return Eligibility Criteria

To qualify for a return:

• Items must be unused, in original packaging, and in resellable condition

• You must provide proof of purchase (order number or receipt)

• Items must be returned with all original tags and components

• Personalised or customised products (e.g., engraved or name-tagged items) are non-returnable unless faulty

• For hygiene reasons, some products (e.g., pet grooming items) may not be returnable unless defective

How to Start a Return

To initiate a return, please contact us at info@dogstopper.co with:

• Your order number

• Reason for return

• Clear photos (if applicable for faults or damage)

We will provide you with detailed return instructions and a free printable return label (for eligible locations such as the UK and EU).

You can also reach us via live chat on our website for assistance.

Return Shipping

• UK Customers: Free return shipping via downloadable label

• International Customers: Return shipping may vary; please contact us for details

• We recommend using a tracked service for secure delivery

Return Address:
DogStopper.co – Returns
126 Newark Avenue
Peterborough, PE1 4NP
United Kingdom

Refunds

Once we receive and inspect your return, you will be notified by email.

• Approved refunds will be issued to your original payment method within 10 business days

• Original shipping fees (if any) are non-refundable unless the item was faulty or incorrect

• If your item was damaged or incorrect, you will receive a full refund including shipping costs

If 15 business days have passed since your refund approval and you have not received your refund, please contact us.

Exchanges

If you wish to exchange an item, we recommend returning it for a refund and placing a new order.
This ensures faster processing and availability.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

• Photos of the damaged item and packaging

• A description of the issue

We will offer either a replacement or a full refund, including any shipping charges incurred.

Contact Information

For all return or refund inquiries, please contact us:

Business Name: DogStopper.co
Email: info@dogstopper.co
Mobile: +447340596632
Live Chat: Available on our website during business hours
Registered Office Address:
126 Newark Avenue
Peterborough, PE1 4NP
United Kingdom